Why am I being double-charged?

If you detect two charges on your bank account for the same amount, please verify if you have received two confirmation orders in your inbox. 

In case you only wanted to purchase one, please Contact Us providing the order ID you want to cancel and we will take care of the following scenarios regarding order cancellations:

1. If you request to cancel your order within 2 hours of placing it, we will promptly process the cancellation and issue a full refund for the order.

2. If it has been more than 2 hours since your purchase and the order has already entered the production phase, we will refund 50% of the order's value. In this case, you will still receive both orders.

If no duplicate order placed, please do not worry, we only deduct once and the other payment will not proceed. The double charge that you see on your bank statement is most likely an authorization (pending charge), rather than a real charge. When making a payment by credit card for certain services, your credit card company may authorize your card before the actual funds are taken. If this is the case, the authorization appears on your bank statement in addition to the real charge. The authorization should disappear from your bank statement within a month. we suggest that you wait for the release of the funds or contact your bank to check.