What are the reasons for undeliverable packages?

A package might be returned as undeliverable for several reasons:

• The address is either incorrect or out of date. The package is usually stored for a period of time that varies depending on the courier who holds it and then returns it to us. When placing your order, please double-check the address to prevent this problem.

• Our system doesn't recognize the way an address was entered, or the package was assigned to a carrier that can't deliver to that address.

• You used a restricted address. If you send the order to a prison, correctional facility, or other similar institution, the products and/or the carrier in charge of delivery may be subject to specific restrictions.

• The carrier attempted but failed to deliver. Most of our carriers attempt to deliver a package more than once. If they are unable to successfully deliver your package, they will return it to us.

• The recipient refused the delivery. A gift recipient who isn't expecting a gift may refuse a package if they believe it's being delivered to them by mistake. In this case, we'll do not refund the gift purchaser and let them know by email. If you want to reorder the gift, you should notify the recipient that a surprise is on the way.

• The address was illegible. Address labels may become unreadable in transit in rare cases. If that happens, a carrier will return the package to us.

• The package was damaged in transit. If a package is damaged while it's on its way to you, the carrier may return it without attempting delivery.

If you suspect your order can't be delivered as addressed, and you haven't received confirmation four weeks after the estimated delivery date, don't hesitate to Contact Us