I've moved and tried using the forwarding service to my new address but I did not receive it?

Please keep in mind that if a forwarding service has been used, we have no control over the shipping progress

We will not be liable for any damage, defect, or loss that occurs.

We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. 

We highly suggest personally contact the post office as well to check for updates regarding your initial request to them. Please contact the local post office with your tracking number to check.